Manage billing and subscriptions

Stripe processes card payments while AppLaunch links each subscription to its service.

Review billing

Open Dashboard → Billing to see monthly spend, active services, payment method, next billing information, recent invoices, and any outstanding balance.

Use Subscriptions for renewal and cancellation status, Invoice History for payment requests and PDFs, and Payment Methods for cards and the Stripe portal.

Cancel a subscription

1. Open Billing → Subscriptions.
2. Find the correct plan and service.
3. Click Cancel subscription.
4. Read the displayed end date.
5. Confirm Cancel at period end.

The linked service remains active until the end of the current paid period. Billing then stops unless the subscription is resumed first.

Resume a cancellation

While an active subscription is marked Cancelling, click Resume before the current period ends. Confirm the status returns to active and note the next renewal date.

Before service access ends

Download important files, databases, worlds, volumes, and backups. Cancelled service data may be retained temporarily after the paid period, but retention is not an alternative to keeping your own copy and should not be assumed to extend access.

Failed payments

Open Invoice History and use Pay now on an open invoice, or update the payment method. A failed payment can suspend the linked service; it should not automatically delete service data. After successful payment, allow the billing status to update.

If the invoice is paid but the service remains suspended, open support with the invoice number and service name. Do not send full card details.

See Invoices and payment methods for the complete payment workflow.